Terms of service

Terms of Service

In accordance with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Electronic Commerce (EC Directive) Regulations 2002, and UK GDPR.

1. General Information

The following information is provided in compliance with applicable e-commerce disclosure requirements:

  • Company name: Laden Carvalho Ltd
  • Company number: 17170540 (registered in England and Wales)
  • Trading name: Vellora
  • Director: Leonardo Andrade de Pádua Carvalho
  • Registered address: Civic House, 156 Great Charles Street Queensway, Birmingham, England B3 3HN
  • Email: contact@velorraco.shop
  • Website: velorraco.shop
  • Business activity: E-commerce — online sales of hair care products and accessories

2. Scope and Acceptance

These Terms of Service govern your access to and use of velorraco.shop, as well as the purchase of any products offered through the website. By accessing the website or placing an order, you agree to be bound by these terms in full.

Vellora reserves the right to amend these Terms of Service at any time. The version in effect at the time of your purchase shall govern that transaction.

3. Purchase Process and Contract Formation

  1. Product selection: Browse our catalogue and add the desired items to your basket.
  2. Delivery information: Provide your delivery address and contact details.
  3. Payment: Select and confirm your preferred payment method.
  4. Order review: Review your full order — products, quantities, prices, and delivery costs.
  5. Place order: By clicking "Place order", you confirm your purchase and accept these Terms of Service.
  6. Order confirmation: Vellora will send you an order confirmation email. The sales contract between you and Laden Carvalho Ltd is formed upon dispatch of this confirmation.

The language of the contract is English. These Terms of Service and your order confirmation together constitute the entire agreement between the parties.

4. Prices and Taxes

All prices on velorraco.shop are displayed in Pounds Sterling (£) and are inclusive of any applicable VAT where required by law. Any applicable taxes or duties will be displayed clearly during checkout before you confirm your order. Prices may be updated at any time without prior notice and will not affect orders already confirmed.

5. Payment Methods

Vellora accepts the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed securely through Shopify Payments, which complies with PCI DSS standards. Vellora does not store full payment card details at any point in the transaction.

6. Product Availability

We work to ensure that product listings and stock levels are accurate. If a product becomes unavailable after your order is confirmed, Vellora will notify you by email, cancel the affected order, and issue a full refund within 14 calendar days via your original payment method.

7. Your Consumer Rights

Nothing in these Terms of Service affects your statutory rights under UK law, including but not limited to:

  • The Consumer Rights Act 2015 — goods must be of satisfactory quality, fit for purpose, and as described.
  • The Consumer Contracts Regulations 2013 — you have the right to cancel distance contracts within 14 calendar days of receipt, subject to exceptions (including unsealed hygiene products).

8. Intellectual Property

All content on velorraco.shop — including text, product images, photographs, logos, graphic design, and source code — is the property of Laden Carvalho Ltd or its licensors and is protected by applicable UK and international intellectual property laws. Reproduction, distribution, or commercial use of such content without prior written authorisation from Vellora is strictly prohibited.

9. Acceptable Use

You agree to use velorraco.shop lawfully and responsibly. The following are prohibited:

  • Using the website for fraudulent, deceptive, or unlawful purposes
  • Attempting unauthorised access to systems, accounts, or other users' data
  • Uploading or transmitting malicious code, viruses, or disruptive content
  • Reproducing, reselling, or commercially exploiting any part of the website without express written authorisation

10. Limitation of Liability

To the fullest extent permitted by law, Laden Carvalho Ltd shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or inability to do so, provided such losses are not caused by our negligence, wilful misconduct, or breach of contract.

Our liability to you shall not exceed the total amount paid for the purchase that gave rise to the claim. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable UK law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

11. Online Dispute Resolution

We encourage all customers to contact us directly at contact@velorraco.shop in the first instance — we aim to respond within 2 business days and are committed to resolving all issues fairly and promptly.

If a dispute cannot be resolved directly, you may access the UK's online dispute resolution resources or contact the relevant consumer authority.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, save that nothing herein prevents you from bringing proceedings in your local courts if required by applicable consumer protection legislation.