Legal notice

Legal Notice

1. Company Identification

This website, velorraco.shop, is operated by Laden Carvalho Ltd, a private limited company registered in England and Wales.

  • Company name: Laden Carvalho Ltd
  • Company number: 17170540
  • Trading name: Vellora
  • Director: Leonardo Andrade de Pádua Carvalho
  • Registered address: Civic House, 156 Great Charles Street Queensway, Birmingham, England B3 3HN
  • Email: contact@velorraco.shop
  • Website: velorraco.shop

This notice is provided in compliance with the Electronic Commerce (EC Directive) Regulations 2002, which require online traders to make certain information readily accessible to visitors and customers.

2. Nature of Business

Vellora is an e-commerce retailer specialising in hair care products and accessories. All sales are conducted through velorraco.shop, with products dispatched to customers in the United Kingdom, the United States, and China.

3. Governing Law

These pages and any transactions conducted through velorraco.shop are governed by the laws of England and Wales. Any dispute arising out of or in connection with your use of this website or any purchase made through it shall be subject to the jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection rights you may hold under the law of your country of residence.

4. Consumer Rights

Nothing on this website or in any communication from Vellora shall be construed as limiting or excluding your statutory rights as a consumer under applicable UK legislation, including but not limited to:

  • The Consumer Rights Act 2015
  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • The Consumer Protection from Unfair Trading Regulations 2008

5. Product Use and Limitation of Liability

All products sold through velorraco.shop are intended for personal, non-commercial use in accordance with the manufacturer's instructions. Vellora accepts no liability for any loss, injury, or damage arising from misuse, improper application, or use of products contrary to the instructions provided.

To the extent permitted by law, Laden Carvalho Ltd's total liability to you shall not exceed the value of the order giving rise to any claim. This limitation does not apply to liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

6. Intellectual Property

All content published on velorraco.shop — including text, images, photographs, logos, graphic design, and source code — is the property of Laden Carvalho Ltd or its licensors and is protected under UK and international intellectual property law. No part of this website may be reproduced, distributed, or used for commercial purposes without prior written authorisation from Vellora.

7. Data Protection

Laden Carvalho Ltd processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For full details, please refer to our Privacy Policy.

Data protection enquiries may be directed to: contact@velorraco.shop (subject line: "Data Rights Request").

You have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk | helpline: 0303 123 1113.

8. Online Dispute Resolution

In the event of a dispute, we encourage you to contact us directly at contact@velorraco.shop in the first instance. If we are unable to resolve the matter, you may seek assistance from: