Shipping policy

Shipping Policy

Every Vellora order is carefully packed and dispatched to reach you in perfect condition — whether you're in the UK, the US, or elsewhere.

1. Where We Ship

Vellora ships to the United Kingdom, the United States, and China.

Orders shipped to the United States and China may be subject to import duties, customs fees, and local taxes upon arrival. These charges are determined by the destination country's customs authorities and are the sole responsibility of the recipient — they are not included in the order total. Vellora has no control over customs processing times, which may affect the delivery estimate.

2. Order Processing

Orders are processed within 1 to 3 business days of payment confirmation. Orders placed on weekends or UK public holidays will begin processing on the next available business day.

3. Estimated Delivery Timeframes

  • Order processing: 1–3 business days
  • Delivery to your address: 7–14 days from dispatch
  • Estimated total from order date: 8–17 days

These are estimates and may vary depending on your destination, carrier conditions, customs clearance for international orders, or other circumstances outside Vellora's control. In no case will delivery exceed 30 calendar days from your order confirmation date, as required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

4. Order Tracking

Once your order is dispatched, you will receive an email with your tracking number and a link to track your shipment in real time at velorraco.shop/apps/parcelpanel. Tracking updates may take up to 24–48 hours to activate after dispatch.

5. Free Shipping

Vellora offers free shipping on all orders, with no minimum spend required. Any applicable shipping costs will always be shown clearly before you confirm your order.

6. Delivery Address

Orders are shipped to the address provided at checkout. Please ensure your delivery details are accurate before placing your order — Vellora cannot accept liability for delays or non-delivery resulting from an incorrect or incomplete address provided by you.

If no one is available at the time of delivery, the carrier will leave a notification and may attempt re-delivery or retain the parcel at a local collection point, depending on the carrier's standard procedures.

If a parcel is returned to us due to a customer-related issue — such as an incorrect address or failure to collect — we will contact you by email. Any re-shipping costs arising from such circumstances may be charged to you.

7. Inspect Upon Receipt

We recommend inspecting your parcel as soon as it arrives. If the outer packaging shows visible signs of damage:

  • Note the damage on the carrier's delivery receipt before signing.
  • Email us at contact@velorraco.shop within 48 hours, including photographs of both the packaging and the item(s) inside.

8. Lost or Undelivered Orders

If your order has not arrived within the maximum estimated timeframe and tracking does not resolve the situation, please contact us at contact@velorraco.shop with your order number and tracking reference. We will liaise with the carrier and, as appropriate, arrange a replacement or issue a full refund.

This policy complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and applicable UK consumer protection legislation.